Return

At Altrobe, we are committed to delivering high-quality products. However, if you receive a damaged or incorrect item, we offer a return and refund under the following conditions:

Eligibility for Return & Refund

1. Damaged Items – If your order arrives damaged, you must notify us within 3 days of receiving the item.

2. Incorrect Items – If you receive the wrong item, contact us within 3 days for a replacement or refund.

 

Return Process

Contact our support team on WhatsApp: +92324 8310084 with your order number and clear photos of the damaged or incorrect item.

Once approved, we will provide return instructions.

The item must be returned in its original packaging and unused condition.

Refund Process

After receiving and inspecting the returned item, we will process your refund within 7 days to the original payment method.

Shipping fees will be covered by us when we send the wrong product or damaged

If you prefer a replacement, we will send the correct item at no extra cost.

Non-Refundable & Non-Returnable Items

Items that are not damaged or incorrect.

Items that have been used or altered.

Any request made after 3 days of receiving the order.

For any questions, reach out to us on WhatsApp: +92324 8310084.